Terms
These terms are an agreement between your business and amillionmonkeys ltd, registered in England and Wales, company number 08488765, registered office Acre House, 11-15 William Road, London NW1 3ER (“we”). They cover your use of Switchboard. Contact us at [contact email to confirm].
1. Who can use Switchboard
Switchboard is for businesses. By signing up you confirm that you are 18 or over and are acting for a business, not as a consumer. Switchboard is in a pilot: we will add, change and sometimes remove features as we learn.
2. What Switchboard does
Switchboard replies to new enquiries in your House Style, asks your customers for the details you need, checks each enquiry against your Qualifying Questions, and sends you a Brief. It acts only within your settings. It never agrees visits, dates or prices for you; those go to you as an Escalation.
3. Your account and connections
- Keep your account details accurate and your sign-in secure. You are responsible for what happens under your account.
- When you connect a mailbox or WhatsApp number, you authorise Switchboard to read enquiries and send replies from it on your behalf.
- You are responsible for having the right to reply to the people who contact you, and for your dealings with your customers.
4. Replies written for you
Replies sign off the way you do. If a customer asks whether they are talking to a person, Switchboard tells them it is an AI assistant working for you. You can check any conversation, take over at any time, and hand it back when you’re ready.
5. Price and billing
- The price is 49p per Qualified Enquiry, including VAT, charged when its complete Brief is delivered to you.
- Your business’s first 10 Qualified Enquiries are free (the Free Allowance). This applies once per business, not each month.
- There is no subscription, minimum or tier.
- We never charge for Unsuitable Enquiries, Not Genuine enquiries, Your Call enquiries, Partial Briefs, Existing Customers, or an enquiry you have taken over and not handed back by the time its Brief would be delivered. An enquiry you hand back is charged as normal once its Brief is delivered.
- We invoice monthly through Stripe for the Qualified Enquiries delivered that month, and take payment from the card you add.
- If you raise a Dispute within 7 days of a Brief’s delivery, we credit that Qualified Enquiry.
- We will give you at least 30 days’ notice by email before changing the price. [Notice period to confirm.]
6. Data protection
Our Privacy notice explains how we use your data. For your customers’ data we act as your processor under the data processing agreement you accept at signup.
7. Acceptable use
Don’t use Switchboard to send unsolicited marketing, to mislead anyone, or for anything unlawful. We may suspend an account that does, or that leaves invoices unpaid.
8. Ending
You can stop using Switchboard and delete your account at any time. We will invoice any Qualified Enquiries delivered before then. We may end these terms with 30 days’ notice, or straight away if you seriously break them. [Notice periods to confirm.]
9. Liability
Switchboard helps you answer enquiries; it can’t promise that any enquiry becomes work. We are not liable for lost profits, lost business or indirect loss. Our total liability in any 12 months is limited to the amount you paid us in those 12 months. Nothing in these terms limits liability that the law does not allow us to limit. [Liability terms to be reviewed.]
10. Changes and law
We will tell you by email before changing these terms in a way that matters. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.